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viaVPN - Cloud Based Remote Service Platform
viaVPN is a secure cloud-based solution. Combining durable hardware with stable server software and a friendly client utility enables you to talk remotely to your machines and equipments located at global customer sites with advanced security, speed, efficiency and costs value.

Empowering you to help clients decrease the costs caused by faulty machine operation and production line stops, this solution will significantly boost customer satisfaction by giving them the key to ensure their availability and machines are up and running.

Through viaVPN's reliable hardware, sophisticated cloud software and intuitive web-based management interface it enables you to deliver a complete after-sales service supporting Remote Management, Remote Diagnostics, Remote Troubleshooting and Remote Maintenance.

The Web-based user interface makes the service management much easier: you don't need to hire a team of IT professionals to install, deploy, maintain, and upgrade the infrastructure and software. Even non-technical users can process and manage the viaVPN solution with just few mouse-clicks which lets you build up your cloud-based support team without incurring elevated costs or long waiting times.

viaVPN is a secure solution
* Value-added Real Time Assistance

Remote Management
By logging in viaVPN Rendezvous-Server as administrator you can check and control all remote machinery through viaVPN software, providing your clients assistance and solutions almost in real-time. All machines, their functionality, the connection history and traffic consumption are just on your finger tips.

Remote Diagnostics
After establishing the secure remote connection with the machine located at your customer’s site your technical staff can use their own software to diagnose and analyze the state of machine without showing up in person at machinery location.

Remote Calibration & Troubleshooting
After establishing the secure remote connection with the machine located at customer’s site technical staff can use their own software tools to detect, analyze and possibly fix the Calibration & troubleshooting problems directly from their own office site.

Remote Maintenance
Technical staff also can run dedicated software scripts for checking their global distributed machineries over the remote connection on regular basis to maintain them at full functionally for your customers.
Before delivery, we can customize your viaVPN Router based on our Request Configuration Form for the future machine's location. All you need to do is to configure the Internet connection, then viaVPN will be working automatically.
It is so convenient.
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